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Lifetime Limited Warranty

A Lifetime Guarantee

The Palace Interior Design Inc. Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Palace Interior Design Inc. at 1-866-488-7205 or contact us with an email. In support of this policy of consumer satisfaction, we offer our new Lifetime Limited Warranty on all products sold on or after 1/1/2022, applicable for U.S. customers only, as described below.

1. COVERED (BY A LIFETIME LIMITED WARRANTY)

  • Palace Interior Design Inc. window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
  • All internal mechanisms.
  • Components and brackets.
  • Fabric delamination.
  • Operational cords for a full 3 years from the date of purchase.
  • Repairs and/or replacements will be made with like or similar parts or products.
  • Palace Interior motorization components are covered for 3 years from the date of purchase.

2. NOT COVERED (BY A LIFETIME LIMITED WARRANTY)

  • Any conditions caused by normal wear and tear.
  • Abuse, accidents, misuse or alterations to the product or physical damage.
  • Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
  • Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
  • Shipping charges, cost of removal and reinstallation, transportation fees.

3. TO OBTAIN WARRANTY

  1. Contact your original dealer (place of purchase) for warranty assistance.
  2. If you are not the original owner, we may be able to provide you with repair parts and instructions. There will be costs associated with the repair.
  3. Contact Palace Interior Design Inc. at 1-866-488-7205 (7:00 AM – 7:00 PM EST) for technical support or for assistance in obtaining warranty service or for further explanation of our warranty.

Frequently Asked Questions

Find clear, straightforward answers to the most common questions about our services, features, and how our processes work.
How do I obtain warranty service for my window blinds?

Start by contacting your original dealer, where you purchased your blinds, for warranty assistance. If that’s not possible, call Palace Interior at 1-866-488-7205 (7 AM to 7 PM EST) for help obtaining service or repair parts.

Repairs are provided under the warranty for the original owner, though shipping, removal, and reinstallation fees are excluded. If you are not the original owner, there are costs associated with the repair.

No, the lifetime limited warranty applies only to the original retail purchaser of the product for as long as they own it. If you sell your home, the warranty does not transfer to the new owner, though repair parts and instructions may still be available for a cost.

Fabric delamination is when the layers of your window treatment fabric separate over time. Palace Interior’s lifetime limited warranty covers fabric delamination for as long as the original retail purchaser owns the product, along with defects in materials, workmanship, and internal mechanisms.

Palace Interior offers this warranty to support long-term customer satisfaction with every window treatment we sell. It reflects our commitment to standing behind the materials, workmanship, and mechanisms used in each product, backed by more than two decades of experience since 2002.

Most defects in materials and workmanship are covered for the life of the product, including fabric delamination. Operational cords and motorization components carry a shorter three-year warranty period from the purchase date.

Note

In no event shall Palace Interior Design Inc. be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost or expense. The Palace Interior Lifetime Limited Warranty is applicable for U.S. customers only. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.